Responsible Gaming

Gamble for entertainment

Before you play, decide how much time and money you are comfortable spending. Only gamble with money that you can afford to lose after essential living costs, bills, savings and other financial commitments have been covered. Never use borrowed money, credit intended for essential expenses, or money set aside for rent, food, education or household needs.

Gambling outcomes are based on chance. No betting pattern, system, strategy or previous result can guarantee a future win. A win does not mean that another win is due, and a loss does not make a future win more likely. Trying to recover losses by continuing to gamble can increase financial and emotional harm.

Simple habits for safer play

• Set a budget before you start and stop when that budget has been reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential spending and household finances.
• Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
• Do not chase losses or increase your stakes to try to recover money.
• Treat winnings as winnings rather than as a reason to continue playing.
• Keep your account secure and do not allow another person to use it.
• Review your gambling regularly and be honest about its effect on your life.

You must meet the minimum legal age and comply with all applicable Australian laws and requirements before using an online gambling service. If you are under the legal age, do not create an account, deposit funds or play. Parents and guardians should use suitable device, payment and account controls to help prevent access by children.

Use limits and account controls

Responsible gambling tools can help you make decisions before emotions or in-play activity influence your behaviour. Depending on the service and your location, available controls may include deposit limits, loss limits, session or time limits, reminders, temporary breaks and account restrictions. Features can differ, so check the options shown in your account or ask the available customer support team for general guidance.

Plan before you deposit

Choose a limit that reflects your personal circumstances, not an amount suggested by another person. Consider your income, regular expenses, existing debts, savings goals and family responsibilities. A limit should be realistic and should not depend on winning. Once a limit is reached, stop gambling and do not try to bypass it by opening another account or using another payment method.

Take a break when you need one

A temporary break can be useful if gambling is taking more time or attention than you intended. During a break, remove gambling applications or shortcuts, turn off promotional messages where possible, avoid gambling-related content and spend time on other activities. If a short break does not feel sufficient, consider a longer restriction or self-exclusion option where available.

Self-exclusion

Self-exclusion is a stronger account restriction designed for people who want to stop gambling for a set period or indefinitely. If you choose self-exclusion, do not attempt to create another account or use another person’s account. You can also consider asking banks, payment providers or device services whether they offer gambling blocks. Account restrictions may not remove every possible route to gambling, so additional support can be important.

If you believe a limit or restriction has not worked as intended, stop playing and seek assistance as soon as possible. Do not continue gambling while waiting for a problem to resolve. Keep records of deposits, withdrawals and account activity if you need to discuss a concern.

Recognise the warning signs

Gambling can become harmful gradually. Some people may not notice a problem until it affects their finances, relationships, work, study, health or general wellbeing. Warning signs are not a diagnosis, but they can indicate that it is time to take a break and seek support.

• Spending more money or time gambling than you planned.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Increasing bet amounts to achieve the same excitement.
• Chasing losses or gambling to escape stress, loneliness, boredom or other difficult feelings.
• Borrowing money, selling possessions or missing bills to fund gambling.
• Hiding gambling activity, deposits or losses from family, friends or colleagues.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Feeling guilty, anxious, depressed or unable to control your gambling.
• Missing work, study, appointments or important responsibilities because of gambling.
• Trying to stop or cut back several times without being able to do so.

If any of these signs apply to you, stop gambling and speak with someone you trust. You do not need to wait for a serious financial loss or crisis before asking for help. Support can also be useful for family members, partners and friends who are affected by another person’s gambling.

Steps you can take today

1. Log out of your gambling accounts and remove immediate access where possible.
2. Set a deposit, loss or time limit, or request a temporary break or self-exclusion.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review your bank accounts, payment methods and upcoming bills.
5. Contact a qualified gambling support service for confidential advice.
6. If gambling has caused debt, seek independent financial counselling before taking further action.

Getting help and raising a concern

If you are in Australia and gambling is affecting your life, confidential help is available through national services such as Gambling Help Online, as well as gambling support services in your state or territory. These services can provide information, counselling and practical assistance with gambling behaviour, financial stress and relationship concerns. You may be able to use online, telephone or face-to-face support, depending on the service and your location.

You can also speak with your general practitioner or another qualified health professional. They can help you understand the effect gambling may be having on your mental and physical health and may refer you to suitable counselling or financial support. If you feel at immediate risk of harming yourself or someone else, contact local emergency services or attend the nearest emergency department.

Support from Winbay Casino

If you want to discuss responsible gambling settings, account restrictions or a concern about your play, use the customer support channel available through the Winbay Casino website. Our team may be able to explain the account options available to you and record a request for a break, restriction or self-exclusion. Customer support cannot provide financial, legal or medical advice, and it cannot guarantee gambling winnings.

When contacting support, provide only the information needed to identify your account and explain your request. Never share your password, full payment details or security codes. If you are contacting us on behalf of another person, privacy and account security requirements may limit the information that can be discussed.

Our approach

Responsible gaming is a shared responsibility. We aim to provide clear information, promote the use of available controls and respond appropriately to concerns about gambling behaviour. You are responsible for making informed decisions, following your limits and complying with the applicable laws and account terms. This page is general information and is not a substitute for professional advice.